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Kansas City's Leading Telecommunications Provider Has Much to Celebrate
KANSAS CITY, MO October 31, 2005 COMMWORLD of Kansas City, an industry leader in telecommunications, announced today that the company is entering its 25th year in business. COMMWORLD has become a fixture in Kansas City's business community by building a reputation for meeting the voice and data needs of some of the region's most successful organizations. Click Here For More Info>>>
COMMWORLD of Kansas City has been providing superior business telephone system products and services to the Kansas City area since 1981. For More Click Here>>>
TAG is a best practices association with a Mission to make their members the
best in their marketplace.
With a downturn in work, the company's technicians were not very busy. "Instead
of laying off people, we brought our technicians in and did more cross-training
on our products with them," Bennett said. The Bennetts also looked at time-management
issues. They looked into ways to make more efficient use of their technicians' time
on various jobs and found technology could help them. "We added global positioning
systems to our vehicles so we know where our techs are, can dispatch them more quickly
and provide faster service to our customers," Linda Bennett said. A renewed emphasis
was placed on customer service. The company calls on existing clients to gauge their
satisfaction and to answer questions. "Our operations manager calls after service
calls to make sure their needs are met," she said. Through their membership in the
Technology Assurance Group, the Bennetts now are offering an extended 5 year warranty
on the products they sell. Results: "By focusing on customer service, additional
training for technicians and more efficient use of their time, COMMWORLD is beginning
to see an increase in its sales, but it's a slow process," Linda Bennett said. The
company is able to dispatch its technicians faster, and that makes customers happy,
she added. And COMMWORLD has avoided laying off any employees despite the downturn
in the marketplace. Linda Bennett said she has found the follow-up calls the staff
is making very informative. "It's giving me a good feel for what's happening with
our company," she said. "We're still in business and still profitable in an industry
where some are not, and that's positive."
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