Toshiba Unified Communications
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Challenging times require creative solutions to make your business prosper
Toshiba Unified Communications solutions help you respond to the challenges your
business faces every day. With solutions like presence, instant messaging, mobile
unified messaging, customized call handling, CRM integration, mobility applications,
and more, the Toshiba Unified Communications Suite helps you improve productivity
and performance that can gives your business a competitive advantage.
What can "unified communications" mean to your business?
To most organizations, unified communications means creating a more effective business
by integrating business applications with people communications. It sounds great
in theory, but it's only meaningful if it provides tangible benefits. Things like
improving employee productivity and streamlining business processes that enable
you to make better decisions, improve customer service, generate more sales, reduce
costs, and improve profits.
How can Toshiba Unified Communications help?
Most businesses already have several ways to communicate with their customers, suppliers,
and each other. They use office telephones, cell phones, voice mail, email, video
conferencing, instant messaging, and more. In a non-unified approach, these various
forms of communication work independently of each other, sometimes causing you to
try multiple methods before reaching someone.
Toshiba's Unified Communications Suite includes the structure and intelligence to
enable these various forms of communication to work together, so information reaches
recipients quicker and through the most appropriate medium. This type of communications-enabled
business process (CEBP) integration requires business applications and information
databases to have imbedded communications capabilities that become part of the business
application.
Want some real life examples?
The Toshiba Unified Communications Suite provides the tools you need for effective
communications:
- Presence and Instant Messaging: A presence viewer enables you to
see the status of other users, both their telephone busy/idle status and calendar
status from Outlook integration, with the ability to click on the name to either
call or instant message chat with them. You can decide the best way to contact someone
to maximize efficiency.
- Outbound Dialing from Any Application: Making a call is as easy
as highlighting a number and clicking the mouse. You can also launch electronic
documents, applications and web pages directly from the Net Phone interface for
quick access to the most frequently used communications tools. This saves you valuable
time.
- Desktop Call Control: Using the Toshiba Net Phone desktop call
manager application, you can combine the capabilities of your computer and telephone
to dial, answer, or transfer calls, and more, using your mouse without ever picking
up the telephone. Drag and drop features make call transfer, speed dialing, and
other functions faster and easier. Net Phone can be used at your desk with your
desk telephone or as a stand-alone IP soft phone providing mobility and remote access.
You get the efficiency of combining your telephone and computer into one integrated
communication tool.
- CRM Integration and Screen-pops: Your call answering personnel
can provide better service by immediately knowing which customer is calling with
screen-pop integration to your customer relationship management applications and
databases. This saves you time and serves your customers better.
- One Number Access (find me follow me sequential ringing): Your
customer dials your number, and either rings your desk telephone and mobile/cell
phone simultaneously, or it tries your desk telephone, then your cell phone, etc.
until it finds you wherever you are. If you don't answer at any of the programmed
destinations, your office voice mail takes the message. The intelligent routing
to any destination and only having one voice mail to check is what provides the
efficiency and value.
- Off-premise Call Forwarding: Enables your incoming calls to reach
you when you're out of the office, and enables you to change your forwarding destination
from any remote location. After all, what good is forwarding your calls off-premise
if you can't tell the system where you are when you change locations? You can stay
in touch no matter where you are.
- Personal Call Handling: ou can define the way your calls are routed
by combining the features of schedule-based and caller-based routing of incoming
calls, one number access (find me follow me sequential ringing), call screening
(announcing the caller name), simultaneous ringing of desk and mobile phones, and
the ability to transfer a call back to the office from a cell phone. It's the perfect
combination of accessibility and mobility.
- Fixed Mobile Convergence: Toshiba's uMobility solution empowers
mobile workers to make and answer their PBX calls from virtually anywhere. The user's
smart cell phone functions as their PBX extension phone both while in the office
via the wireless LAN and while out of the office via a cellular network. This is
the most advanced level of mobility and insures the most expeditious handling of
your incoming calls.
- Video Conferencing and Collaboration: The Toshiba Video Communication
Solution provides video communication and collaboration, desktop/application sharing,
file transfer, and message board text messaging capabilities. It's easy to use by
adding video communications to traditional voice conversations, and saves you money
on travel by handling collaboration meetings remotely that might otherwise require
travel.
- Unified Messaging: You can access your voice and fax messages from
your email inbox, providing the convenience of checking all your messages from one
place. Web-based unified messaging adds mobility allowing users access to their
email, voice and fax messages by using only an Internet browser, without even needing
to first access their email providers. This is especially useful when away from
the office, enabling mobile users to access and manage their voice and fax messages
from anywhere they have Internet access.
- Exchange 2007 Integration: Strata CIX voice mail integration with
Microsoft Exchange 2007 provides unified messaging, in which voice and fax messages
are accessible from your Outlook email inbox, when you are using Exchange 2007 as
the email/voice mail/unified messaging server. Turn your Exchange 2007 application
into a unified messaging application to save money and maximize efficiency.
- Office Communication Server 2007 (OCS) Integration: Strata CIX
integration with Microsoft Office Communications Server 2007 (OCS) provides Remote
Call Control from the OCS client and other Microsoft applications and enhances presence
applications with "on-demand" telephony presence status. This increases the value
of your OCS application with more comprehensive presence capabilities.
- Remote Connection and Mobility: You may have a mix of on-site employees,
telecommuters who work at home, mobile employees, and personnel in remote branch
offices. It's important to improve employee productivity for all of them no matter
where they are. Toshiba provides the tools for remote connectivity and mobility
to make them all operate as if they were right there in the office.
- FeatureFlex Adaptability: Toshiba's exclusive customization tools
enable you to customize virtually any existing feature and create new ones to meet
your specific needs. And not just PBX call processing features, but blended features
that work between all system applications and resources. This includes voice mail,
ACD, CTI applications, and more. This type of customization means the ability to
do much more than just set configurable standard system feature options within table-driven
administration programs. You can ensure your system works the way your business
needs to communicate.
All Toshiba Unified Communications applications run on one hardware platform
for maximum ROI.
The Toshiba Unified Communications Server integrates all Toshiba Unified Communications
Software Suite applications within one platform. This includes Presence, IM/Chat,
PC call control, Auto Attendant, Voice Mail, Automated Speech Recognition, Text-to-Speech,
Unified Messaging, Interactive Voice Response, Automatic Call Distribution and Reporting
applications, Video Conferencing and Collaboration, Info Manager Web-based telephone
applications, FeatureFlex adaptability tools, browser-based Network eManager system
administration, and browser-based My Phone Manager personal telephone administration.
Unlike many other manufacturers' systems that require a dedicated server for each
application, the Toshiba UC Server supports all Toshiba UC Software Suite applications
on one platform, dramatically decreasing the cost and complexity of deploying multiple
applications. This server optimization provides lower cost of ownership and maximizes
your return on investment.
The Toshiba Unified Communications Suite provides a comprehensive solution.
Toshiba Unified Communications capabilities integrate with the Toshiba Strata CIX
IP PBX voice features to form one comprehensive, integrated communication solution.
Best of all, these solutions work through a seamless user interface that is independent
of the device you use and works from any location.
Toshiba solutions are flexible, yet simple to deploy and easy to use and manage.
Toshiba offers a unified communications product suite that is easy to acquire, deploy,
manage, and use. You can select the mix of modular capabilities that meet the specific
needs of your business. Implement what you need today and add what you need in the
future. With over 40 years of experience, Toshiba and our authorized dealer network
can provide the unified communication solutions you need.
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