Are you old enough to remember 1981?

The U.S. was in a deep recession, the annual inflation rate was 10.35%, Egypt's President Anwar Sadat was assassinated by Islamic extremists, the term "internet" was first mentioned, Microsoft released MS-DOS and Bob Bennett opened Communications World of Kansas City aka COMMWORLD of Kansas City.

October 19, 2013 marked COMMWORLD's 32nd Anniversary in business with the same local owners and partnering with the same major manufacturer — Toshiba. At 330, we stopped counting the number of competitors we've outlasted. Our team averages 25 years of experience and expertise with COMMWORLD. We're still servicing and supporting customers with Toshiba phone systems we installed in the 1980's. To say that we are unique in the telecom industry is an understatement!

We feel very honored and grateful for the loyal clients, team members, vendors and friends who have helped make this possible. After 32 years in the ever-changing telecommunications industry, COMMWORLD is ready for the future. We look forward to continuing to strengthen these relationships while we also create new ones.

Unified Communications increases sales and improves customer experience...

Technology gurus claim that Unified Communications increases sales and improves the customer's buying experience. Ever wonder how? Here's one example.

Dick's company sells widgets. He is trying to land a major widget account at Jane's company.

• Dick opens the Unified Communication (UC) Client on his laptop and places a call to Jane's direct number on her desk phone. Since he spends much of his day on calls, Dick prefers using his laptop and headset instead of a desk phone.

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What kind of first impression does your company give?

A cheerful, well-trained Receptionist can make a positive first impression for your company. However, answering calls with an Auto Attendant has become an accepted way of doing business, too. It is economical, efficient and professional if it's done right and a disaster if it isn't.

Here are six simple, concise and effective tips on Auto Attendant Basics — the right way.

Don't miss this Tax Deduction...

Telecommunications equipment, office furniture, office equipment, certain vehicles, etc., qualify for the Section 179 Tax Deduction. Qualified property must be placed in service by December 31, 2013, so you need to act now to take advantage of this opportunity!

Section 179 of the IRS Tax Code allows a business to deduct the full price of qualified property in the current year. Based on a 35% tax bracket, with the depreciation schedule deduction you save only 7% the first year, but with section 179 you save 35% the first year. That means more cash flow now when you need it!

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You may have a Call Center and you don't even know it...

Your business may already have an informal call center if a group of people share the responsibility of handling calls. They might be customer service calls, sales calls or technical support calls. The right technology will increase the quality, efficiency and effectiveness of this process. At the same time, the productivity and motivation of the people taking the calls will improve.

There are many options for a Call Center. You choose what would benefit your business and the people handing the calls aka agents. Here are just a few options.

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Is the time on your microwave still blinking?

"Fall Back" Reminder

On Sunday, November 3rd at 2:00am, it's time to "fall back" again. It's a challenge to remember how to change the time on the clock, DVD player, microwave, car, etc. if it doesn't change automatically. Our newest telecom systems do make the change automatically.

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TECHNOLOGY TIDBITS...

Would you believe it? The first car phone was developed in 1920!

W.W. Macfarlane used his ingenuity to create a "wireless telephone". It consisted of a box that weighed about 12 pounds which held the "inventor's mystery", three pieces of pipe standing erect on a board, plus telephone transmitters and receivers of the day.

Macfarlane sat in the back seat of an open convertible car. The chauffeur did the driving and a reporter and photographer were along to capture the event. Mrs. Macfarlane sat in the garage of their home.

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