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www.COMMWORLD-KC.com (816) 763-1100 Volume 5, Issue 5

In This Issue...

7 Ways to Get More Done with Fewer People Call Manager

Kelly Scanlon, owner of Thinking Bigger Business Media, Inc. is a respected advocate for small business owners. She knows entrepreneurs and what's on their minds.

In a recent post on Linked-In, Kelly asked the question, "If you are a business owner whose business is growing but you haven't been hiring, what methods, techniques or strategies are [you] using to get the additional work done?"

Kelly, we're glad you asked. We use unified communications (UC) to increase productivity and organization so COMMWORLD can get more done with fewer people. Combine the capabilities of the computer and telephone into one powerful communication tool. This technology helps us offer a higher level of customer service. It's technology with a personal touch.

Here are 7 ways UC can help you get more done with fewer people. . .

Read More »


Call Manager Wins 2012 CRM Excellence Award

CRM Excellence Award

Toshiba's Call Manager for IPedge has won another award! It just received a 2012 CRM (Customer Relations Management) Excellence Award from Customer Interaction Solutions Magazine. Call Manager was heralded for "improving the processes... of businesses, streamlining and facilitating the flow of information needed for companies to retain customers." This is the third award won by Call Manager for IPedge since it was introduced late last summer. Call Manager for Toshiba's digital systems is also an award winning industry leader.


Contest Ends – We Need Your Vote

Please, vote to help Crossroads Hospice of Kansas City win a new Toshiba phone system in the Phone-a-Saurus contest. Their video made it to the final three. View the video and be sure to vote by May 31st.


The FCC adopts new rules aimed to stop cramming...

Stop Cramming

Cramming is the placement of unauthorized charges on telephone bills. On April 27, 2012, the FCC adopted new rules to help stop cramming. These aren't the first steps taken by the FCC and the Chairman indicates they won't be the last in their efforts to end this multi-billion dollar problem that could be costing you.

In a written statement, Chairman Julius Genachowski says that cramming costs consumers, government and businesses billions of dollars annually. He cites the owner of several Krispy Kreme franchises who was hit with $4000 in fraudulent charges. We took our eye off the ball for a while and COMMWORLD of Kansas City was hit with $252 in fraudulent charges. We've uncovered a lot of cramming through the Phone Bill Analysis service we offer to KC businesses. In 2011, the FCC issued forfeitures totaling over $11.5 million against four crammers.

For your protection. . .

Read More »


Check out COMMWORLD's Blog

Old shoes

Old shoes lead to 7 lessons on ergonomics

The cap on the heel of my shoe came off and the rough edge caught on the carpet. So I went tumbling down the steps at home.

Bob and I have been cleaning out the last of my Dad's things so the old house could go on the market. We have lifted and lugged enough heavy furniture, boxes and "old stuff" to fill a 16 ft. rental truck once and our pick-up 3 times.

Read More»


50% Discount on Toshiba IP Phones

Toshiba

with a new, award-winning IPedge Communications System

Sure you can make calls on your old business phone system, but will it save money, increase productivity, grow sales, enhance company image and improve customer satisfaction?

Toshiba's new, award-winning IPedge - VoIP (voice over internet protocol) communications system can do all that! Contact us at 816-763-1100 or info@commworld-kc.com to schedule a "test drive" to see what the IPedge can do for your business.

Let COMMWORLD put our 30 years of experience and expertise to work for you. Other companies just sell phone systems. We'll design solutions for your challenges and install technology that improves your business and gets the results you want.

For more about IPedge


Fun Phone Facts

Fun Phone Fact

By the middle of the 19th century, the Western Union Company had acquired smaller telegraph systems in the United States and controlled the first national communications chain. That success created a problem. Western Union engineers were working to solve the problem of transmitting many Morse-code messages simultaneously over the same wires.

Alexander Graham Bell, who was then on staff at the Boston School for the Deaf, became intrigued. He met Gardner Greene Hubbard, a Boston attorney. Hubbard was interested in the potential financial return that a solution to this problem would bring. He agreed to provide the funds for Bell to conduct research on an invention to improve the transmission of the telegraph.

Read More »