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Looking for ways to reduce costs, generate more sales and improve profits in these tough economic times?

The right technology, designed to fit your business makes good business "cents".

What does "unified communications" mean to your business? To most, it means creating a more effective business by integrating business applications with people communications. It sounds great in theory, but it's only meaningful if it provides tangible benefits. Things like improving employee productivity and streamlining business processes that enable you to make better decisions, provide better service to customers, generate more sales, reduce costs, and improve profits.

How can unified communications help do that? Most businesses already have several ways to communicate with their customers, suppliers, and each other. They use office telephones, cell phones, voice mail, email, video conferencing, instant messaging, and more. In a non–unified approach, these various forms of communication work independently of each other, sometimes causing you to try multiple methods before reaching someone. Unified communications includes the structure and intelligence to enable these various forms of communication to work together, so information reaches recipients quicker and through the most appropriate medium.

Want a couple of real life examples? How about one number access, in which your customer dials your number, it either rings your desk telephone and mobile/cell phone simultaneously, or it tries your desk telephone, then your cell phone, etc. until it finds you wherever you are. Or a presence viewer that enables you to see the status of other users, with the ability to click on the name to either call or instant message with them. Or, how about off–premise call forwarding that not only enables your incoming calls to reach you when you're out of the office, but enables you to change your forwarding destination from any remote location. After all, what good is forwarding your calls off–premise if you can't tell the system where you are when you change locations?

Toshiba provides a comprehensive unified communications solution that includes PBX voice features, voice messaging (auto attendant, speech recognition, voice mail, IVR, message notification), unified messaging (email, voice messages and fax), voice conferencing, desktop collaboration and video conferencing, contact center applications, mobility applications, presence, instant messaging, and business process integration. These capabilities work together within the same system to form one comprehensive, integrated communication solution.

And of course, flexibility is a key factor. That's why the Toshiba solution lets you pick and choose the mix of modular capabilities that meet the specific needs of your business. Toshiba makes these unified communication solutions available today, and continually works on additional capabilities that will continue to enhance Toshiba's unified communications offering in the future.

Source – www.Toshiba.com

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For a limited time, get a new Toshiba CIX100 Telecom System for 0 Down and Half–Off the first 8 payments.

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Thursday, January 22nd from 2:00 PM to 4:30 PM
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Success Strategies Seminar for 2009

If you want your business to do better in 2009 than in 2008, you must change what you've been thinking and doing. You may not be able to control the economy, but there are proven, specific steps to create a Mindset for Success, to Attract More Clients and increase your revenues.

OneCoach specializes in helping small business owners achieve total clarity on where they want to go, and then showing them how to take the right steps in the right order to get there. You're invited to learn how at a complimentary Success Strategies Seminar.

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Who

Small-business owners, entrepreneurs, professionals

Telecom Industry News

Toshiba Telecommunication Systems Division was again ranked #2 for VoIP Sites/Systems shipped in the third quarter of 2008, with 18% market share. Toshiba is second only behind Cisco. Toshiba's Strata CIX family of VoIP systems provides the right telephone solutions, at the right price, for small–to–medium sized businesses, enterprises, and networked locations. Their award winning products, including VoIP endpoints, mobility and video solutions, along with Toshiba's leading edge suite of applications makes Toshiba's business telephone products a must a great choice for many businesses.

Source – T31 Info Track, New IP Sites/Systems 2008

Fun Phone Facts

When the telephone began to be popular, people found that a signal was needed to begin the conversation – especially since some early phone lines were always open and connected. Telephone users experimented with different greetings like, "Are you ready to talk?" or "What is wanted?" or "Are you there?" The preferred greeting of Alexander Graham Bell was "Ahoy-hoy." or "Hoy-hoy" and he used one of those the rest of his life.

The origins of this greeting may have been from the nautical term or it could have come from a Gaelic greeting since Bell was born in Scotland. But Bell's greeting didn't become the standard. Instead, Thomas Edison's suggestion of "Hello" became most accepted. A scholar named Allen Koenigsberg claims that Edison actually coined the word, but other sources show that "Hello" was used in earlier writings.

Telephone operators were once called "Hello Girls". The idea of the "Hello" name badge was started at a Telephone Operators Convention in 1880.

One modern subscriber to Bell's greeting is Mr. Burns, a character in the TV show, "The Simpsons". Mr. Burns always answers the telephone by saying "Ahoy-hoy".

Sources include – Today in Technology History

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